Frequently Asked Questions
Where are you located?
We are located in the new business park at 308 FM 1830. You'll find us in building 15.
What do I need to sign my dog up?
We ask all pet parents to provide us with their dog's vaccination or their veterinarian's info so we can contact them. We also ask new pups to take a complimentary "play check" and make sure they can play safely with others. If your dog currently plays with another pack we can usually waive the play check.
Can my dog sleepover even if he doesn’t play well with other dogs?
While Playcare might not be the right fit for every dog, we offer Sleepovers for all dogs. If your pet prefers to stay by themselves, we have safe comfortable suites for them. They'll still get plenty of love and exercise.
What type of training does your staff receive?
Our staff gets research-based training on a regular basis. We make sure everyone that works with your treasured pet is well trained on dog behavior, first aid and safety, and cleaning protocols.
What if I’m in a hurry?
No problem! That's why we have Curbside service available. Just give us a call and we'll be right out!
Do you offer special discounts?
While we don't have sales, we do offer cost-saving packages and memberships. If you're not sure which one suits your needs best, ask a member of our staff and we'll help you figure it out!
Do you work with charities?
Absolutely! We love to support local charities.
My dog is coming to Playcare and needs to eat lunch
No worries! We're happy to accomodate your pup so they are comfortable and healthy!